The company is called Pure Kleen. Since our story aired last week, several more consumers have come forward saying they paid Pure Kleen thousands of dollars and now they're wondering if it was all a sham.
In our hidden camera investigation, reps from Pure Kleen used an instant mold test kit to test a house we rigged with multiple cameras. In less than a minute, the Pure Kleen reps told our undercover producer the house had mold. That's the same result a lot of homeowners who hired Pure Kleen heard.
"I could swab my leg and it would turn up positive for mold," said a former Pure Kleen employee.
We can't show his face and we have to make sure you can't recognize his voice. Because he's been on the inside of Pure Kleen.
He doesn't want his identity revealed, but he does want to right the Pure Kleen wrongs.
"We use false mold test kits that always turn up purple... always turn up positive for mold," he says.
Pure Kleen advertises air duct cleaning and mold remediation in local newspapers.
He also says, "We are trained to look for mold, find mold and even if we don't find mold we're told to call in, write up a huge estimate and call in for a discount."
One woman got the Pure Kleen pitch, although we can't show you her face.
"The first thing they said is they were as I went to the door was you have mold and you need to take care of it," she said. "And we can do it."
She says they gave her an estimate of $6,050 to get rid of the mold then they made a phone call… and next thing she knew, they discounted the service to $5,000.
"I'm embarrassed to think that I could be taken," she said. "I pride myself on the fact that I wouldn't fall for something like this."
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In our hidden camera investigation, reps from Pure Kleen used an instant mold test kit to test a house we rigged with multiple cameras. In less than a minute, the Pure Kleen reps told our undercover producer the house had mold. That's the same result a lot of homeowners who hired Pure Kleen heard.
"I could swab my leg and it would turn up positive for mold," said a former Pure Kleen employee.
We can't show his face and we have to make sure you can't recognize his voice. Because he's been on the inside of Pure Kleen.
He doesn't want his identity revealed, but he does want to right the Pure Kleen wrongs.
"We use false mold test kits that always turn up purple... always turn up positive for mold," he says.
Pure Kleen advertises air duct cleaning and mold remediation in local newspapers.
He also says, "We are trained to look for mold, find mold and even if we don't find mold we're told to call in, write up a huge estimate and call in for a discount."
One woman got the Pure Kleen pitch, although we can't show you her face.
"The first thing they said is they were as I went to the door was you have mold and you need to take care of it," she said. "And we can do it."
She says they gave her an estimate of $6,050 to get rid of the mold then they made a phone call… and next thing she knew, they discounted the service to $5,000.
"I'm embarrassed to think that I could be taken," she said. "I pride myself on the fact that I wouldn't fall for something like this."
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Comments
So much of what this crooked company is doing wrong is soon to be remedied by the legislation pending in so many states. First of all, nobody that cleans up mold should ever do the testing. Second of all, instant test kits that eliminate a third-party lab from the process also pose a problem. Kits like the GOT MOLD? Test Kit (www.gotmoldtestkit.com) provide solid science at a reasonable cost, but it takes ten days for you to get a report. Soon these issues will be a thing of the past, but for the time being, be an informed consumer. After all, we're talking about your health and the value of your home.